Return & Refund Policy

We want you to feel confident and happy with every piece you receive from Evelyn & Rose. If something isn’t quite right, you may return it within 30 days of delivery.


Return Conditions

Returns are accepted within 30 days of delivery. Items must be in unused condition, with original packaging intact.

We do not charge a restocking fee.


Refund Processing

Once your return is received and inspected, your refund will be processed within 10 business days. You will receive a confirmation email when your refund has been issued.


Cutoff Time

Orders placed before 10:00 PM EST (New York time) fall within the same-day return window reference.


How to Start a Return

To initiate a return, please contact our support team first at info@evelynrose-jewels.com. Our team is available Monday to Friday, 9:00 AM – 5:30 PM.


Return Steps

  1. Email our team with your order number and reason for return

  2. Wait for return approval and instructions

  3. Send the item back in its original packaging

  4. Once received and approved, your refund will be processed within 10 days


Exclusions

We cannot accept returns on:

  • Used or damaged items

  • Items returned without prior approval

  • Final sale or promotional items marked as non-returnable

 

For any return-related inquiries, feel free to contact us — we’re here to help.