How long does it take for my order to arrive?
We process all orders within 1–2 business days (Monday to Friday).
After processing, your package ships and is typically delivered within 5–7 business days (Monday to Friday).
Every order includes tracking, and you’ll receive your tracking number by email once the package is shipped.
Total delivery time is 6–9 business days. Delays may occur due to weather, carrier issues, or holiday periods.
Do you deliver to United States?
Yes, we deliver in United States. We offer free shipping on all orders within United States.
Why is my tracking number not updating?
Tracking may take 24–48 hours to activate after receiving your confirmation email.
RETURNS AND EXCHANGES
Read more about our exchange and return policy and product warranty.
What is your return policy?
You can return a product for any reason within 30 days guaranteed. No questions asked. The customer is responsible for the return. The customer only needs to carry the return label
Can I change or cancel my order?
Changes or cancellations are only possible before the order enters processing. Contact us immediately if needed.
How long does it take to receive my refund after returning an item?
Refunds are processed within 10 business days after we receive and inspect the returned item. Once approved, the refund will be issued to your original payment method and confirmed by email.
PRODUCT AND STORE INFORMATION
Here you will find all related questions about products.
What if my package arrives damaged?
Please email us with photos of the damaged item. We will assist with a replacement or solution.
Is shopping on your website safe, and how is my payment protected?
Yes, your payment is fully secured. We use Secure Socket Layer (SSL) encryption to protect all payment and personal data during checkout. Card details are never stored on our servers and all payments are securely processed through Shopify.
What if I entered the wrong shipping address?
Each product page contains a sizing guide to help you choose the right fit. If you are unsure, feel free to contact us for personal sizing advice before placing your order
FREQUENTLY ASKED QUESTIONS
What should I do if I have not received my order confirmation email?
If you have not received an order confirmation within a few minutes of placing your order, please check your spam or junk folder. If the email is not there, contact us at info@evelynrose-jewels.com with your name and order details so we can verify your purchase.
What if I entered the wrong shipping address?
Contact us as soon as possible. If the order has not shipped yet, we can update the address.
Do you have any questions?
You can contact us via our contact page! We are happy to help you.